Frequently Asked Questions:

Q: I have an idea for making some custom garments, but I don’t know how to create my art work. Can you help?
A: Absolutely! We always have artists available to assist you in creating your own artwork, or we can do it for you. We stock many fonts and millions of pieces of royalty free clip art available for your use.

Q: Do you offer Pantone Color Matches?
A: Yes. We offer Pantone color matches for all screen printing orders at no additional charge. Our matches are very precise, but the colors can vary due to the curing process and when printing on a white underbase. We currently handle PMS matches for embroidery on a case by case basis. Please contact our customer service department about this.

Q: How do you make custom printed garments and how long will they last?
A: All of our custom garments are either professionally screen printed using heat cure plastisol or embroidered using computer controlled industrial embroidery machines. Your garments will last for years if properly cared for, but of course this depends on the amount of wear they are subject to.

Q: What is embroidery?
A: Embroidery is a process in which we stitch your logo onto a garment using computerized embroidery machinery. Because this process uses needle and thread, the artwork is limited to solid designs. Though we can use many different colors in your design, we cannot reproduce all types of shading or half toning.

Q: What is screen printing?
A: Screen printing is a type of printing in which ink is pushed through a screen with a squeegee onto a substrate. Screens are made by producing positive, clear films of the customers’ artwork and exposing the screen to UV light thought the film on a vacuum exposure table. The screen is washed out leaving only areas that were exposed to the UV light. This process will work with halftone dots and shading, but it is more limited than offset printing due to the screen itself and the fabric it prints on. The best results are achieved with screen printing when the art work is composed solid areas of color. Complex web effects produced in Raster based design programs such as Photoshop do not usually transfer well if the image is made of millions of colors.

Q: How long does it take to get my order?
A: Typical turnaround time is 5-10 business days, but this can be affected by client supplied art or garment stock levels. You may contact our customer service department and they can give you the latest date the order will actually be completed.

Q: What is your policy regarding printing copyrighted or trademarked material?
A: We make every effort to preserve the rights of copyright or trademark owners by only knowingly printing artwork that is provided by the owner or a person/organization with permission to use it.

Q: Does my business or organization need custom apparel?
A: YES! Custom garments will first and foremost make your business or organization appear more professional. It also provides a very unique form of advertising and brand awareness that continues to be effective for months and years.

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Garment Glossary:
Combed Cotton - Cotton yarn which has been combed to remove short fibers and straighten or arrange longer fibers in parallel order.
 
Chambray - A plain weave fabric, unsially of cotton or rayon.
 
Garment Washed - A garment dye process of industially washing garments after the have been manufactured to remove sizing: it softens and pre-shrinks the garment(s).
 
Interlock Knit - A fine gauge knit produced by interlocking stitches on a circular machine. This is similar to "Jersey Knit" except the inside and outside look identical. This makes the fabric extreamly soft and firm.
 
Jersey Knit - This fabric has a definite smooth side, the outside, and a textured side, the inside.

Banded Self Collar –A type of collar made of the same material as the shirt.

Constructed – A constructed cap has buckram backing in the crown.

Crew Collar – A rounded, ribbed collar cut close to the neck

Crown –The upper most part of the cap of a hat that is sewn to a hatband, brim or sweatband.

Drop Tail – A design feature in garments where the back is longer than the front.

Henley Style – A shirt featuring a banded neck and button placket.

Locker Loop – A self-fabric loop sewn into the center of the back of the yoke seam for a styling detail.

Low Profile – determines the look of the cap.

Mock Turtleneck – A shorten version of the turtleneck where the neck of the garment does not fold over

Raglan Sleeve – Stitched under the arm and in two parallel lines leading from the armpit to the neck.

Ringer Tee – A shirt, usually a white body with contrasting crew neck band and sleeve bands.

Sandwich Cap – A cap where there is contrasting trim between the upper and lower part of the visor.

Scoop Neck – A rounded neck, larger than a crewneck, but smaller that a boat neck.

Side Seams – These are the seams that join the front & back together. This feature is not found in T-shirts.

Side Vents – Finished slits in sides of garments.

Taping – A design feature whereby a piece of fabric is used to cleanly cover a seam.

Unconstructed – An unconstructed cap has a relaxed fit without backing in the crown. It fits closely to the wearers head.

Welt Cuffs – Cuffs on short sleeve garments formed from a single-ply of ribbed fabric with a finished edge.

Apparel Glossary:

Combed Cotton - Cotton yarn which has been combed to remove short fibers and straighten or arrange longer fibers in parallel order.

 

Chambray - A plain weave fabric, unsially of cotton or rayon.

 

Garment Washed - A garment dye process of industially washing garments after the have been manufactured to remove sizing: it softens and pre-shrinks the garment(s).

 

Interlock Knit - A fine gauge knit produced by interlocking stitches on a circular machine. This is similar to "Jersey Knit" except the inside and outside look identical. This makes the fabric extreamly soft and firm.

 

Jersey Knit - This fabric has a definite smooth side, the outside, and a textured side, the inside.

Mercerized Cotton – a process that eliminates all of the “hairs” of yarn, which adds to its luster. It is then run through another process which further smoothens and adds gloss to the yarn surface by burning off additional fabric hairs.

Microfiber -This fabric is tightly woven from a very fine poly thread and has a suede finish for a luxurious, soft feel. Microfiber fabric is naturally water repellent due to its construction process and when specially treated, can also be waterproof.

Moisture Management – Rapid Dry, Dri-Mesh, Dri-Fit, Wicked all are part of a new fabric designed to wick away moisture from the body to the surface of the fabric where it evaporates, keeping the body dry.

Oxford – Soft, somewhat porous, cotton shirting weave that creates a soft nubby texture.

Peached Cotton – A soft hand (feel) usually obtained by sanding the fabric lightly by chemical or laundry abrasion. Pique - is a tightly woven fabric which has raised cords or a raised appearance, typically a waffle design. It is durable and lauders well.

Pima Cotton – High quality yarn made by plying yarns spun from long combed staple (the actual length of the fiber).

Pinpoint Oxford - Two fine yarns that are wrapped together for a fine and luxurious hand (feel).

Pique – A knit fabric that is characterized by its waffle like appearance. Durable and lauders well.

Polar Fleece – Knitted using 100% fine denier yarns. The pile id napped on the front and back to promote a very soft hand with exceptional loft.


Poplin - A tightly woven, durable, medium weight cotton or cotton blend fabric made using a rib variation of the plain weave which creates a slight ridge effect.

Ring Spun Yarns Tarn made by continuously twisting and thinning a rope of cotton fibers using ring frame equipment. The twisting makes the short hairs of the cotton stand out resulting in stronger yarn with a significantly softer hand.

Stonewash – A process that creates a distressed appearance, including a softer texture, puckering at the seams and slight wrinkling.

Tencel – A fiber made from wood pulp. Tencel gives fabric a very soft, smooth and luxurious hand.

Tubular Knit – A golf shirt with no side seams. The bottom is rounded all around.